(4.0 / 5)2494+ Ratings

L.L.Bean Reviews

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Overall Rating

4.0
13 Reviews
  • 538%
  • 463%
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About L.L.Bean

Global.llbean.com is an international platform for L.L.Bean, a renowned retailer known for its clothing and footwear. The company's major products include clothing and footwear for men, women, boys, and girls, as well as bags and travel accessories like toiletry bags and lunch boxes.

In addition to offering a wide range of products, the platform also provides comprehensive services to its international customers. Customers can see product prices in their local currencies, get guaranteed order totals, and benefit from cost-effective international shipping.

For returns and exchanges, customers are provided with detailed instructions on the global website. They can complete an International Return and Exchange Form and ship the items back to L.L.Bean. The company even pays for shipping and handling charges for the exchanged items. However, customers are responsible for any import duties and taxes levied by their country.

Not all products are available in every country due to shipping restrictions and government regulations. Therefore, customers are advised to check individual product descriptions for specific availability information.

Overall, Global.llbean.com is committed to providing outstanding customer service and a seamless shopping experience to its international customers.

L.L.Bean Pros & Cons

Pros of global.llbean.com:

  • Wide Product Range: Offers a variety of products including hiking equipment, winter apparel, backpacks, footwear, bedding, and home decor.
  • International Returns and Exchanges: Allows customers to return or exchange items with specific instructions and forms available on the website.
  • No Annual Fee Credit Card: Provides a credit card with no annual fee and no minimum redemption requirement for rewards, which do not expire.
  • Competitive Benefits: Includes on-site fitness facilities, classes, and generous L.L.Bean discounts for employees.
  • Strong Customer Service: Available 8 a.m to 8 p.m. (ET), 7 days a week, 365 days a year, with multiple contact options.
  • Popular Products: Features top-selling items like the Wicked Good Slippers and products with high growth rates such as Quilted Sweatshirts and Wearable Throws.

Cons of global.llbean.com:

  • Foreign Transaction Fee: Charges a 3% foreign transaction fee for purchases made overseas.
  • Limited Returns Policy: Requires proof of purchase and limits returns to within one year of purchase, with some exceptions for defective items.
  • Shipping Costs: Customers are responsible for all shipping costs when returning items internationally, except for exchanges.

Overall Score: 3.9 out of 5 stars based on 53 reviews, indicating a mid-range performance in the apparel market.

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L.L.Bean Customer Reviews (13)

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Firenze Sallai
Firenze Sallai
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Feb 11, 2023
Aimee Jones
Aimee Jones
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Feb 10, 2023
Richard Óskarsson
Richard Óskarsson
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Feb 9, 2023
Vivian Leon
Vivian Leon
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Feb 9, 2023
Kellie Robinson
Kellie Robinson
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Feb 9, 2023
Angela Watson
Angela Watson
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Feb 8, 2023
Anna Jacobsen
Anna Jacobsen
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Feb 8, 2023
Ute Austerlitz
Ute Austerlitz
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Feb 7, 2023
Guiomar Carreón
Guiomar Carreón
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Feb 6, 2023
Malon Te Molder
Malon Te Molder
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Feb 6, 2023

L.L.Bean Customer’s Q&A

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L.L.Bean Features and Benefits

Key Features and Benefits of Global.LLBean.com:

Key Features

  1. International Returns and Exchanges Policy: Customers can return or exchange items purchased on the global website by completing an International Return and Exchange Form, which can be printed from the website if needed.
  2. Payment Methods: Customers can pay their L.L.Bean Credit Card bill online, by phone, or by mail. They can also initiate a transfer from a checking or savings account at their local bank.
  3. Popular Products: The website offers a wide range of products including hiking equipment, winter apparel, backpacks, footwear, bedding, and home decor. Notable products include the Wicked Good Slippers and cozy apparel like Quilted Sweatshirts and Wearable Throws.

Benefits

  1. No Annual Fee for the L.L.Bean Credit Card: There is no annual fee for the L.L.Bean Credit Card, and there is no minimum redemption requirement for rewards, which do not expire.
  2. Rewards Program: Rewards can be redeemed in any amount and at any time. Any unused points will remain on the balance and carry over to the next statement. Rewards can be redeemed in stores, over the phone, or through the L.L.Bean website.
  3. Welcome Offer: A 15% off welcome offer is available for purchases made in the same website visit where instant approval for the card is received.
  4. Global Shipping: The website operates through e-commerce, mail-order, and retail channels in the US, Canada, and Japan, offering a strong presence on social media platforms.

Additional Benefits

  1. Employee Discounts: All employees enjoy a 20-33.3% discount on L.L.Bean gear, apparel, and merchandise, which can be beneficial for customers who are also employees.
  2. Comprehensive Benefits Package: L.L.Bean offers a comprehensive benefits package including competitive pay, paid time off, medical, dental, and vision insurance, healthy lifestyle programs, fitness rooms, pre-tax healthcare accounts, tuition reimbursement, and use room privileges for borrowing outdoor gear.

L.L.Bean Pricing

L.L.Bean offers free shipping on orders over $75. There is no specific information provided on the global.llbean.com website regarding international pricing, but it is mentioned that there is a 0% duty and brokerage on goods made in the US, Canada, and Mexico, and a 19% duty on all other goods when orders exceed the equivalent of $150 CAD.

Pricing Details:

  • Free Shipping: Orders over $75
  • Duty and Brokerage:
    • 0% on goods made in the US, Canada, and Mexico
    • 19% on all other goods when orders exceed $150 CAD

Additional Information:

  • 365-day returns

About Global.llbean.com Payment Method?

L.L.Bean offers a variety of payment methods. Customers can pay their L.L.Bean Credit Card bill online. Other payment options such as payment by mail are also available. Customers can use their L.L.Bean card online, by phone, and by mail. They can also initiate a transfer from a checking or savings account at their local bank. For any billing questions, customers can contact L.L.Bean Mastercard directly by calling 866-484-2614. All transactions on llbean.com are processed in US dollars.

L.L.Bean FAQs

FAQ

L.L.Bean Alternatives

Based on the provided sources, here are the top 10 global alternatives to L.L.Bean:

  1. Lands' End - Known for its high-quality, classic American lifestyle apparel.
  2. Eddie Bauer - Celebrates over 100 years of outdoor apparel innovation.
  3. Orvis - A Vermont-based company with a rich heritage in fly fishing and outdoor apparel, offering technical innovation and high-quality craftsmanship.
  4. Patagonia - Renowned for its sustainable and high-performing gear, with a strong commitment to environmental consciousness.
  5. REI - A leading outdoor retailer with its own clothing line, focusing on sustainability and technical innovation.
  6. The North Face - Known for its performance-driven gear, particularly in heavier winter clothing.
  7. Columbia Sportswear - Praised for its OutDry Extreme technology and wide array of affordable and versatile outdoor products.
  8. Nordstrom - While not primarily an outdoor brand, it offers a wide range of high-quality apparel and is a significant competitor in the fashion and apparel market.
  9. Gap - Another major competitor in the fashion and apparel market, offering a variety of clothing options.
  10. J.Crew - Known for its stylish and high-quality apparel, often competing with L.L.Bean in terms of style and quality.

These brands offer a mix of style, functionality, and innovative technologies, making them suitable alternatives to L.L.Bean.

FAQ

How To Open A L.L.Bean Account?

To open an account on global.llbean.com, follow these steps:

  1. Visit the website global.llbean.com.
  2. Look for the option to create an account.
  3. Fill out the form with your first name, email address, and password.
  4. Confirm your email address and password.
  5. Click on Create my Account.

Once the account is created, you can save addresses, share products with friends, and create a Wish List. Remember, the information you provide at check-out is used to improve the website’s functionality and provide more relevant advertising. If you consent to this use, click “I agree.”. If you need help, contact the support team.

Please note that this is a general guide and the actual process may vary slightly depending on the website's updates or changes. If you encounter any issues, it's recommended to reach out to the website's customer service for assistance.

FAQ

Does L.L.Bean offer international shipping?

Yes, L.L.Bean ships to many countries worldwide. Customers can check on the L.L.Bean website for more information about international shipping rates and delivery times.
FAQ

What is L.L.Bean's return policy?

L.L.Bean has a 100% satisfaction guarantee, which means that you can return any product within one year of purchase for a refund. The return process is easy and can be done through the L.L.Bean website, by phone, or in-store.
FAQ

What is L.L.Bean's shipping policy?

L.L.Bean usually ships orders within 3 - 6 business days if the product is available in their warehouse. Shipping times may vary depending on the shipping address and delivery method chosen by the customer.
FAQ

How do I track my L.L.Bean order?

After placing an order with L.L.Bean, customers will receive an order confirmation email within a few hours. This confirmation email includes the order number and the total value of the merchandise. Customers can track their order status through the L.L.Bean website using the order number.
FAQ

About Global.llbean.com Popular Products and Services?

"Global.llbean.com" is the international platform for L.L.Bean, a renowned retail company headquartered in Freeport, Maine, USA. The company operates through e-commerce, mail-order, and retail channels in the US, Canada, and Japan. It also has a strong presence on social media platforms like Facebook, Twitter, YouTube, Instagram, and Pinterest.

The website offers a wide range of products and services. One of the key services is the International Returns and Exchanges policy. Customers who placed their orders on the global website can visit the site for information and instructions on how to return their items. The company provides a form for International Return and Exchange. However, customers are responsible for all shipping costs when returning items to L.L.Bean. If an exchange is requested, the company covers the shipping and handling charges for the item shipped to the customer.

Another important service is the International Help section. This provides assistance for customers placing orders outside of the US, Canada, and Japan. It also provides information about duties and taxes for orders shipping to Canada. The company has established partnerships with United Parcel Service Canada Ltd. and Broad Reach Trade Services to facilitate transactions with the Canada Border Services Agency (CBSA).

Please note that due to shipping restrictions and government regulations, not all products are available in every country. The product descriptions contain specific availability information. For the best international service, customers are advised to shop on the global site at "global.llbean.com".

FAQ

Global.llbean.com Return Policy?

Global.llbean.com has a detailed return and exchange policy. If an order is placed on their global website, there are specific instructions on how to return items. The process involves completing an International Return and Exchange Form, which is usually printed on the packing slip that comes with the order. If the form is misplaced, it can be printed from their website. Once the form is completed, the return or exchange needs to be shipped to L.L.Bean. It's important to note that shipping costs for international returns are the responsibility of the customer. However, if an exchange is requested, L.L.Bean will cover the shipping and handling charges for the item they ship back. Delivery of the new item may take 4-6 weeks.

In terms of their shipping policy, L.L.Bean ships to countries outside of the US, Canada, and Japan through their global website. However, not all products are available in every country due to shipping restrictions and government regulations. The customer is responsible for any import duties and taxes levied by their country on items shipped by L.L.Bean. For the fastest service, a new order can be placed through global.llbean.com or by phone, and the new item will be shipped right away. The purchase price will be charged, but once the return is received, a credit for the cost of the original item will be issued.

FAQ

How can I contact L.L.Bean customer service?

L.L.Bean Customer Service can be reached at 1 (800) 441-5713. They are available to assist 7 a.m to 11 p.m. (ET), 7 days a week, 365 days a year. For those in the United Kingdom, the contact number is 0-800-891-297. For all other countries, the number is (International Access Code) + 207-552-3028. There's also a TTY (telephone device for the deaf) number for USA: 800-545-0090 and for outside USA: (International Access Code) + 207-955-3777. Additionally, L.L.Bean can be reached via email at llbean@llbean.com. For L.L.Bean Credit Card customer service, the contact number is (866) 484-2614. L.L.Bean Customer Service can also be found on Twitter at twitter.com/llbeanservice. Remember, customer service is available anytime 24 hours a day, seven days a week.

FAQ

What are some popular products on Global.llbean.com?

Some popular products on Global.llbean.com include hiking equipment, winter apparel, backpacks, footwear, bedding, and home decor. The Wicked Good Slippers continued to be a top-selling product, with 8 pairs sold per minute during the peak holiday season. Travel was the fastest-growing category at +23%, and cozy apparel such as Quilted Sweatshirts and Wearable Throws experienced triple-digit growth, at +112% and +252% respectively. These products have been essential year over year.

FAQ

What are the benefits of using an L.L.Bean credit card?

The L.L.Bean credit card, also known as the L.L.Bean Mastercard, offers several benefits. Cardholders earn Bean Bucks as rewards, which are not cash back but can be used for future purchases. The earning rates are 4% back on all eligible L.L.Bean purchases, 2% back at restaurants, 2% back at gas stations, and 1% back on all other spending. Bean Bucks are worth a dollar each, so for example, if $100 is spent on an L.L.Bean purchase, 4 Bean Bucks are earned, which equates to $4 worth of rewards to use toward more L.L.Bean purchases. The card also offers free standard shipping and free return shipping on all L.L.Bean orders, plus free monogramming of L.L.Bean products. These perks apply to purchases made with the card or Bean Bucks. There is no annual fee for the card, and there is no minimum redemption requirement for the rewards, which do not expire. Rewards can be redeemed in any amount and at any time, and any unused points will remain on the balance and carry over to the next statement. Rewards can be redeemed in stores, over the phone, or through the L.L.Bean website. However, the card does charge a 3% foreign transaction fee for purchases made overseas. The card also includes a welcome offer of 15% off the purchase made in the same website visit where instant approval for the card is received. If the website is left and returned, the offer will not be valid. It's important to note that the rewards are redeemable only within the L.L.Bean brand. For flexible rewards that can be used for more than just L.L.Bean merchandise, other rewards cards that offer cash back or statement credits may be considered.

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