L.L.Bean Reviews
(Rated by 2494 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.0
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Return Policy4.3
- Customer Service4.8
- Price & Quality4.7
- Good Value4.0
- Shipping & Delivery4.3
Recent Customer Reviews (13)
Firenze Sallai
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Aimee Jones
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Richard Óskarsson
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Vivian Leon
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Kellie Robinson
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Angela Watson
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Anna Jacobsen
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Ute Austerlitz
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Guiomar Carreón
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Malon Te Molder
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Payment Methods
Accepted Payment Options:
Prices for items on Global.llbean.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For L.L.Bean credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
L.L.Bean Pros & Cons
Pros
1
Wide Product Range: Offers a variety of products including hiking equipment, winter apparel, backpacks, footwear, bedding, and home decor.
2
International Returns and Exchanges: Allows customers to return or exchange items with specific instructions and forms available on the website.
3
No Annual Fee Credit Card: Provides a credit card with no annual fee and no minimum redemption requirement for rewards, which do not expire.
4
Competitive Benefits: Includes on-site fitness facilities, classes, and generous L.L.Bean discounts for employees.
5
Strong Customer Service: Available 8 a.m to 8 p.m. (ET), 7 days a week, 365 days a year, with multiple contact options.
6
Popular Products: Features top-selling items like the Wicked Good Slippers and products with high growth rates such as Quilted Sweatshirts and Wearable Throws.
CONS
1
Foreign Transaction Fee: Charges a 3% foreign transaction fee for purchases made overseas.
2
Limited Returns Policy: Requires proof of purchase and limits returns to within one year of purchase, with some exceptions for defective items.
3
Shipping Costs: Customers are responsible for all shipping costs when returning items internationally, except for exchanges.
L.L.Bean Features and Benefits
Features
International Returns and Exchanges Policy
Customers can return or exchange items purchased on the global website by completing an International Return and Exchange Form, which can be printed from the website if needed; for exchanges, L.L.Bean covers shipping and handling charges for the replacement item.
Payment Methods
Customers can pay L.L.Bean Credit Card bill online, by phone, by mail, or initiate a transfer from a checking or savings account at their local bank.
Popular Products
Wide range of products including hiking equipment, winter apparel, backpacks, footwear, bedding, home decor, Wicked Good Slippers, Quilted Sweatshirts, and Wearable Throws.
No Annual Fee for L.L.Bean Credit Card
No annual fee, no minimum redemption requirement for rewards, and rewards do not expire.
Rewards Program
Rewards can be redeemed in any amount and at any time, unused points carry over to the next statement, redeemable in stores, over the phone, or through the website.
Welcome Offer
15% off welcome offer available for purchases made in the same website visit where instant approval for the card is received.
Global Shipping
Operates through e-commerce, mail-order, and retail channels in the US, Canada, and Japan, with a strong presence on social media platforms; ships to countries outside US, Canada, Japan with some product restrictions.
Free Shipping
On orders over $75.
Duty and Brokerage
0% on goods made in the US, Canada, and Mexico; 19% on all other goods when orders exceed $150 CAD.
365-day Returns
Generous 365-day return policy.
Strong Customer Service
Available 8 a.m. to 8 p.m. (ET), 7 days a week, 365 days a year, with multiple contact options.
Employee Discounts
20-33.3% discount on L.L.Bean gear, apparel, and merchandise for employees.
Comprehensive Benefits Package
Includes competitive pay, paid time off, medical, dental, and vision insurance, healthy lifestyle programs, fitness rooms, pre-tax healthcare accounts, tuition reimbursement, and gear borrowing privileges.